Terms
Arrival & Departure
Our check-in time is from 3pm onwards and check-out time is by 10.30am.
Should you arrive earlier or wish to leave later than the times stated above, we will do our best to accommodate your request. If we are unable to do so, we may be able to store your luggage for you for that day. Late departures must not exceed the arranged extended time, otherwise an additional charge of one night’s accommodation will be applied
Children and Families
We welcome families travelling with children over five years of age. Any additional bedding and linen requirements can be arranged on request (extra charges apply).It is the parent/caregiver’s responsibility to supervise children at all times while staying at the homestead.
Dietary Requirements & Preferences
We will do our very best to cater to your dietary requirements and preferences for breakfast and on request, the long table dinners. Please inform us of any special requests, including food allergies, when making your reservation. However we cannot be held responsible for traces of allergens.
Smoking
Rowley Estate Homestead is strictly a non-smoking property
Guests’ Visitors
Visitors to the Residence must be registered and are permitted at the Homestead’s discretion. The registered guest is responsible for the behaviour of all persons/visitors while at the Homestead. Any accidental, deliberate or reckless acts that result in damage to the Homestead property, requiring specialist cleaning, repair or replacement, will be charged to the registered guest.
Damage, Breakage & Loss Policy
Any damage/breakage/loss to the Homestead and/or Homestead property must be reported to the Residence immediately. Please note that any damage/breakage/loss caused to the property or furnishings during your stay could result in costs of repair and/or replacement (including any insurance excess) being charged directly, either fully or partly, to you as the registered guest.
Should the Homestead be left in an unsatisfactory state following the departure of the guest, the registered guest will be charged a cleaning fee. An unsatisfactory state may include, but is not limited to, excessive rubbish, excessive uncleanliness, mess or odour, any unhygienic uncleanliness and/or misuse of the Homestead property, including linen. The evaluation of the Homestead’s condition following guest departure and/or factors contributing to an unsatisfactory state shall be deemed at the sole discretion of the Homestead.
Personal Property & Effects
Rowley Estate Homestead may provide luggage storage facilities, used at your own risk. Rowley Estate Homestead will not be held responsible for loss of or damage to luggage or personal belongings and the contents therein (including any valuables, even if we have been advised) during use of storage facilities or during the disposal process, however caused, and you hereby release Rowley Estate Homestead from any liability in respect thereof.
Guests are advised to obtain insurance to cover curtailment and loss of luggage, personal effects, damages, and money/valuable belongings.
Pets
Pets are not permitted in the Homestead or on the surrounding property
Liability Policy & Damages
Rowley Estate Homestead is responsible to provide the services stated in the Reservation Confirmation and according to our full terms and conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.
Rowley Estate Homestead is not in a position to guarantee guest safety against events including, but not limited to, accidents, death, acts of God, flood, riot, theft or even acts of negligence. All activities have inherent risks to health and safety and Rowley Estate Homestead will not be responsible for any eventualities related to any activities or services reserved through this website. Guests are advised to obtain insurance to cover curtailment and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
Rowley Estate Homestead PRIVACY POLICY
Statement of Privacy
Rowley Estate Homestead will make the best endeavours to protect your privacy and develop technology that gives you the most secure online experience. For reservations we require information to provide services that you request, and this statement of privacy explains data collection and use in those situations.
Your Personal Information
We will ask you for information that personally identifies you or allows us to contact you. Generally, this information is requested when purchasing products or services via our site, or when registering an interest in purchasing our services via our online contact form, when making reservations, bookings and enquiries for accommodation.
Personal information is limited to email address, name, language and country or location, but may include other information when needed to provide a service you requested. For example, if you choose to make a reservation or purchase, we will request personal information such as address, telephone number, billing information including credit card number and intended booking dates. If you contact us, we may keep a record of that correspondence. We may also collect information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services that may be of interest to you.
Use of your Personal Information
Our goal is to provide you with the most useful and helpful on line experience possible. We use your personal information to provide you with a better service, and in particular for the following reasons:
To make the site easier for you to use by not asking you enter your personal information more than once
To inform you of special offers, updated information and other new services from Rowley Estate Homestead that may be of interest to you
To communicate with you about the transaction
Sharing of your Personal Information
Rowley Estate Homestead will disclose your personal information, without notice, only if required to do so by law or in good faith or belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rowley Estate Homestead or the site; (b) protect and defend the rights or property of Rowley Estate Homestead and its site, and, (c) act in urgent circumstances to protect the personal safety of guests and other users of Rowley Estate Homestead, its site, or the public.
Control of your Personal Information
When you register, or otherwise give us personal information, Rowley Estate Homestead will not share that information with third parties without your permission, other than for the limited exceptions listed above.
Subscription
As above, we would like to provide you with information about new products, promotions, special offers and other information, which we think you may find of personal interest. If you make a reservation, purchase a product or any other service from us, we may retain your contact information for future informational mailings. If you do not wish to receive this information, please contact us directly by email to claire@rowleyestate.nz to let us know and we will not send you this information.
If you decide at any time that you no longer wish to receive marketing or any other emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact us directly by email to claire@rowleyestate.nz to inform us and we will no longer send any correspondence to you.
Access to your Personal Information
We will provide you with the means to ensure that your personal information is correct and current. If you ever wish to review or update the personal information that you have already given us, please contact us directly by email to claire@rowleyesate.nz. We will amend any information as soon as possible. Rowley Estate Homestead will remove any user (and his/her personal information) from our subscription lists on their request.